The company has taken a forward-looking approach to its organization by establishing several key departments, including the Marketing Department, General Affairs Department, International Business Department, Japan Business Department, and Quality Department. These departments can be connected seamlessly to address the diverse needs of customers, thus providing efficient services.
To enhance customer service efficiency, we have implemented a comprehensive SOP for the entire service process before, during, and after our cooperation. This covers over 30 SOP documents, including project research, development, and maintenance. The details include:
01The marketing department conducts market research to gain a clear understanding of customer needs.
02The business department conducts research on suppliers and performs thorough screenings to ensure quality.
03The quality department is responsible for product quality, drug license development, and managing customer complaints for selected factories.
04The commercial department develops potential customers and manages existing sales.
05The shipping department is responsible for inspecting shipments and managing documentation for export products.
01Collect market information
02Search for suppliers
03Assessing suppliers
04Complete the international certification and registration
05Officially supply commercial products to customers
06Routine maintenance & new cooperations
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